Credit Systems Design (CSD), the developer of the AMPS System, is a division of Credit Bureau of Connecticut (CBCT). CBCT and its affiliated divisions recently celebrated its 75th year in business.
CSD has provided AMPS System technology and support to the mortgage
reporting industry since 1987. During that time we have worked in
cooperation with our system users to meet the increasingly complex
demands of the marketplace.
CSD represents one of only twelve Mortgage Reporting Systems approved
by Fannie Mae for direct access to Desktop Underwriter and their
MORNETPlus Network.
About Our Data Center
Unlike many service providers, Credit Systems Design maintains
its own state-of-the-art data center in our Connecticut facility.
The availability of our data center and the servicing of its users
are our number 1 priority. The data center was designed to provide
superior performance and reliability, and includes such features
as:
- High-speed, redundant and load-balanced connections to multiple
Internet service providers
- Direct, high-speed repository connections
- Utility power backed by an onsite diesel generator to protect
against disruptions due to power failures.
- Redundant telecom infrastructure
- Advanced fiber optic network for wide-area communications
- Redundant, load-balanced server environment
- Multiple levels of physical security
- TruSecure SiteSecure Certification
- 24x7 System Availability
With these features, Credit Systems Design's data center provides
a reliable and secure environment for your client's data.
About Our Staff
CSD maintains a highly trained and seasoned staff of customer support
professionals. Our support hours are Monday through Friday, from
7:30AM to 7:00PM (EST). Optional after-hour pager support is also
available.
Our skilled staff of support technicians includes a Service Supervisor
who is available within the department should additional assistance
be required at any time. Both CSD management and our Software Department
are also available should a service call require further escalation.
We employ a call-distribution system to quickly and effectively direct
calls to the next available technician. This system provides an overflow
feature to ensure that no one will have to wait longer than three
minutes to reach a qualified customer support technician. At CSD,
you will not have to sit on hold, or leave a voice message in hope
of a returned call. You will always reach a qualified and friendly
voice to help you with your question.
About Our Customers
What can we say about the industry's best and brightest? Thank
you for your continued support!
